Thursday, September 10, 2009


You run a dry cleaning service! In fact, your website is - a pretty coveted domain, I'm sure! Across your pages you boast "free pick-up and delivery" and "100% satisfaction guaranteed"...but when I called to ask about rates and delivery days, your representative quite rudely told me that you no longer offered pick-ups and if I would have tried to place an order, I would have found that out.

Okay, number one: I shouldn't have to try and place an order to find out you don't do pick-ups anymore. You should just take the false advertising off your website.

Number two: Tell your guy on the phone that he needs to be more polite. Seriously, he didn't even say hello and was a total asshole.

Number three: You fucking suck. Take that shit off your website and replace it with "if you want some dry cleaning we'll probably do it, but you have to come to our location in our sketchy Sherbourne neighbourhood to drop it off and pick it up. Hopefully we don't lose it."

100% satisfaction guarantee FAIL.


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